Mobile messaging is essential in regulated firms. For instance, it allows remote workers to collaborate more effectively. Besides allowing for better collaboration, it also makes communication easier. For example, businesses can send customer feedback in real-time, eliminating delays. Communication speed through text messages is faster and more efficient than email, which can be problematic.
Consequently, companies are starting to adopt enterprise messaging solutions to improve communication compliance and secure instant messaging. In this way, companies can easily monitor text messages and archive their means of communication.
Using an IM app in the workplace will make it easier for employees to communicate with one another, eliminating the need to switch between different devices. In addition, users can easily access information from anywhere on their phones while considering mobile compliance in their workplace.
Employees are also reliant on mobile communication — 88 percent of employees use their mobile phones for work when on personal time, and over half of all work-related content is now accessed via a mobile device. This results in mission-critical and frequently confidential data stored on company-issued or personal devices.
With the introduction of these new communication channels and the blurring of the lines between workplace and personal mobile use, it’s becoming increasingly difficult to track and oversee company communication.
Risks of not archiving text messages
- Cyber-attacks that result in the disclosure of sensitive data
- When employees utilize mobile communication technologies without regard for policy restrictions, compliance gaps widen if text messages, and phone calls are not stored or monitored.
- Multiple mobile communication channels enhance the potential of intellectual property theft and legal lawsuit.
Importance of a Unified Archiving System
Cyber-attacks have increased dramatically in the last year, and companies struggle to cope with the ever-growing volume of data. If your information is not archived, it could easily be lost forever. Keeping all your records in a secure, accessible, and secure place will reduce the risk of data loss. Even if an employee accidentally deletes a file, they can easily retrieve it later without any further intervention.
Here is an infographic from TeleMessage to know more about the matter.
